What is the main function of a telephone call screening?

The primary function of a telephone call screening system is to filter calls effectively, allowing the receptionist or administrative assistant to determine which calls should be forwarded to the appropriate person or department. This process not only helps manage the flow of communications but also prioritizes urgent or important calls, ensuring that they reach the right individual without unnecessary delays. By screening calls, administrative staff can also prepare the recipient by providing relevant details about the caller's identity and the purpose of the call, enhancing overall communication efficiency within the organization.

This function is vital, especially in busy office environments where multiple calls may come in simultaneously, as it helps streamline communication, allowing personnel to focus on their tasks without unnecessary interruptions. Balancing call management and ensuring important calls are prioritized helps maintain workflow and employee productivity.