Define "sensitivity training" in a workplace context.

Study for the KCCMA Administrative Assisting Test. Use our flashcards and multiple choice questions with hints and explanations. Prepare thoroughly for your exam!

Sensitivity training in a workplace context is defined as training aimed at promoting awareness and understanding of diversity and interpersonal relations. This type of training seeks to foster a more inclusive and empathetic work environment by helping employees recognize and address biases, improve their communication skills, and enhance their ability to work collaboratively with diverse groups of people. Through various activities and discussions, participants learn to appreciate different perspectives and develop skills that promote respectful interactions among colleagues.

In contrast, the other options do not accurately reflect the purpose of sensitivity training. Eliminating all forms of communication does not foster understanding or awareness; rather, it hinders collaboration. Training focused solely on technical skills neglects the crucial aspect of interpersonal relations which is essential for a cohesive workplace culture. Finally, while a retreat for relaxation and stress relief may benefit employee well-being, it does not specifically address the goals of sensitivity training, which are aimed at increasing awareness and understanding in a diverse workforce.

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